Leading the quality initiative : implementing a business quality system 

 - [S.l.]US  AT&T Quality Steering Committee  1991 
 - xii, 126 p. 
<br/><br/> Bibliography: p.112-114.  Located in the Learning Resource Centre. 
<br/><br/> Examines the meaning and implications of creating value for customers, managing and improving processes, and empowering employees.  Proposes an action plan for implementing the Quality Initiative.  Activities include: involving staff in improvement activities and other quality-related efforts; tracking progress; and improving the quality system. 
<br/><br/><label>Universal Decimal Class. No.: </label>LRC 12.04.01 L434