TY  - BOOK
TI  - Leading the quality initiative : implementing a business quality system
PY  - 1991///
CY  - [S.l.]US
PB  - AT&T Quality Steering Committee
N1  - Bibliography: p.112-114.  Located in the Learning Resource Centre
N2  - Examines the meaning and implications of creating value for customers, managing and improving processes, and empowering employees.  Proposes an action plan for implementing the Quality Initiative.  Activities include: involving staff in improvement activities and other quality-related efforts; tracking progress; and improving the quality system
ER  -