00806nam a2200145Ia 450000500170000008000220001724500760003926000520011530000160016750000710018352003520025458300200060694200170062699900170064320260716043413.0  aLRC 12.04.01 L434  aLeading the quality initiative : implementing a business quality system  bAT&T Quality Steering Committeea[S.l.]USc1991  axii, 126 p.  aBibliography: p.112-114.  Located in the Learning Resource Centre.  aExamines the meaning and implications of creating value for customers, managing and improving processes, and empowering employees.  Proposes an action plan for implementing the Quality Initiative.  Activities include: involving staff in improvement activities and other quality-related efforts; tracking progress; and improving the quality system.  c2/5/01kTESSA_H  cMmL434kLRC  c46568d46568