00864nam a2200145Ia 4500 20260716043413.0 LRC 12.04.01 U86 Using ISO 9000 to improve business processes AT&T Corporate Quality Office [S.l.]US 1995 xix, [1], 256 p. Bibliography: p. 233-242. Located in the Learning Resource Centre. Highlights 8 important lessons learned by AT&T organizations who improved their business processes, as a result of compliance with ISO 9000. Provides information, and addresses some of the concerns that business managers have about ISO 9000. These concerns include questions about the requirements of ISO 9000; the cost involved in the ISO 9000 compliance effort; documents required; and benefits to participating organizations. 2/5/01 TESSA_H M U86 LRC 46569 46569