00765nam a2200121Ia 450000500170000008000200001724500680003726000500010530000200015550000440017552004040021958300200062320260716043413.0  aLRC 12.04.01 Q1  aQuality happens through people : learning how to help it happen  bAT&T Corporate Quality Officea[S.l.]USc1994  aix, [1], 106 p.  aLocated in the Learning Resource Centre  aPresents employees who, while struggling with organizational change that threatened their jobs and business, reorganized and accelerated progress.  Highlights factors which contributed to their success including: direct and frequent communication; thoughtful and deliberate planning; and, strategies for supporting and empowering employees, such as, mentoring, coaching, celebration and recognition.  c2/5/01kTESSA_H