00821nam a2200145Ia 4500 20260716043413.0 LRC 12.04.01 Q1 Quality happens through people : learning how to help it happen AT&T Corporate Quality Office [S.l.]US 1994 ix, [1], 106 p. Located in the Learning Resource Centre Presents employees who, while struggling with organizational change that threatened their jobs and business, reorganized and accelerated progress. Highlights factors which contributed to their success including: direct and frequent communication; thoughtful and deliberate planning; and, strategies for supporting and empowering employees, such as, mentoring, coaching, celebration and recognition. 2/5/01 TESSA_H M Q1 LRC 46576 46576