Lee, Janet <br/><br/>
Great performances : the best in customer satisfaction and customer service 

 - [S.l.]US  AT&T Quality Steering Committee  1991 
 - xxi,17 
<br/><br/> Explains the rationale behind focusing on customer satisfaction; and examines the role of management in creating a customer-focused organization.  Emphasises the need for finances and resources; and identifies customer-focused business processes which need to be designed. 
<br/><br/><label>Universal Decimal Class. No.: </label>LRC 12.04.01 L478