00678nam a2200121Ia 4500 20260716043417.0 Mc Bain, Richard Implementing quality and re-engineereing programmes : managing the people issues 1999 Considers recent research which provides and insight into a number of key issues in implementing programmes such as Total Quality Management and Business Process Re-engineering, including: the importance of context; the impact of corportate and national cultures; employee commitment; issues of justice; the impact of the external environment; and, managing the change process. 2/26/01 JOY_D A 46686 46686