TY - BOOK AU - Seibel, Thomas M. TI - Cyber rules : strategies for excelling at e-business PY - 1999/// CY - New YorkUS PB - Doubleday N2 - Explains 6 critical rules now governing electronic commerce and advises on implementing a digital strategy. Addresses key risks and opportunities; the shift to global enterprise capabilities; and, the complementarity of traditional and online channels. Shows how the internet has empowered customers and contributes to customer satisfaction ER -