00866nam a2200145Ia 4500 20260716043428.0 LRC 18.01.01 D272 Dawson, Ross Developing knowledge-based client relationships : the future of professional services Butterworth-Heinemann BostonUS 1999 xix, [1], 275 p. Examines the foundations of developing knowledge-based client relationships. Distinguishes between information and knowledge, and examines the process of adding value to information for clients' benefit. Looks at adding value to: information to be used by clients, client decision making, and client capabilities; and provides methodologies for implementing various approaches. Examines the nature of mental models, and how people acquire knowledge. 9/14/01 TESSA_H M D272 LRC 47082 47082