00866nam a2200145Ia 450000500170000008000220001710000170003924500900005626000420014630000210018852004560020958300210066594200170068699900170070320260716043428.0  aLRC 18.01.01 D272  aDawson, Ross  aDeveloping knowledge-based client relationships : the future of professional services  bButterworth-HeinemannaBostonUSc1999  axix, [1], 275 p.  aExamines the foundations of developing knowledge-based client relationships.  Distinguishes between information and knowledge, and examines the process of adding value to information for clients' benefit. Looks at adding value to: information to be used by clients, client decision making, and client capabilities; and provides methodologies for implementing various approaches.  Examines the nature of mental models, and how people acquire knowledge.  c9/14/01kTESSA_H  cMmD272kLRC  c47082d47082