00972nam a2200145Ia 4500 20260716043429.0 LRC 18.01.01 P524 Pfeffer, Jeffrey Knowing-doing gap : how smart companies turn knowledge into action Harvard Business School P. BostonUS 2000 xv, [3], 314 p. Aims to help organizations to convert knowledge into practice. Looks at how talk e.g. planning, presentations, meetings, substitutes for action. Explores the trap of organizational precedence that blocks examination of the past, and the use of knowledge to forge new ways forward. Shows how fear, distrust, internal competition, and using flawed measurement instruments, undermine an organization's ability to translate knowledge into action. Cites examples of firms that have surmounted the knowing-doing gap, and provides 8 guidelines for addressing the problem. 9/26/01 TESSA_H M P524 LRC 47120 47120