00746nam a2200145Ia 4500 20260716043435.0 LRC 05.03.01 G625 Goleman, Daniel Working with emotional intelligence Bantam Books New YorkUS 2000 xi, 383 p. Presents emotional intelligence and competence as the determning factors in the achievement of job excellence. Details 12 job capabilities based on self-mastery; looks at 13 key relationship skills including: empathy, service orientation, influence, and leadership. Offers guidelines for improving emotional intelligence capabilities; and analyses the emotionally intelligent organization. 1/16/02 TESSA_H M G625 LRC 47344 47344