Goleman, Daniel creator text New YorkUS Bantam Books 2000 monographic xi, 383 p. Presents emotional intelligence and competence as the determning factors in the achievement of job excellence. Details 12 job capabilities based on self-mastery; looks at 13 key relationship skills including: empathy, service orientation, influence, and leadership. Offers guidelines for improving emotional intelligence capabilities; and analyses the emotionally intelligent organization. 1/16/02 TESSA_H LRC 05.03.01 G625 20260716043435.0