00746nam a2200145Ia 450000500170000008000220001710000200003924500400005926000350009930000150013452003960014958300210054594200170056699900170058320260716043435.0  aLRC 05.03.01 G625  aGoleman, Daniel  aWorking with emotional intelligence  bBantam BooksaNew YorkUSc2000  axi, 383 p.  aPresents emotional intelligence and competence as the determning factors in the achievement of job excellence.  Details 12 job capabilities based on self-mastery; looks at 13 key relationship skills including: empathy, service orientation, influence, and leadership.  Offers guidelines for improving emotional intelligence capabilities; and analyses the emotionally intelligent organization.  c1/16/02kTESSA_H  cMmG625kLRC  c47344d47344