00711nam a2200145Ia 450000500170000008000220001724500670003926000470010630000190015350000440017252002940021658300210051094200170053199900170054820260716043436.0  aLRC 01.02.07 H339  aHarvard business review on negotiation and conflict resolution  bHarvard Business School P.aBostonUSc2000  av, [1], 228 p.  aLocated in the Learning Resource Centre  aIncludes discussions on the management of differences; negotiating with customers; and resolving conflicts in the consultant-client relationship.  Examines the causes of conflict in groups and teams and suggests ways to resolve them.  Proposes five ways to keep disputes out of the courts.  c1/16/02kTESSA_H  cMmH339kLRC  c47345d47345