00354nam a2200097Ia 450000500170000010000230001724500310004026000090007152001580008058300180023820260716043450.0  aHeifetz, Ronald A.  aSurvival guide for leaders  c2002  aLooks outward, offering tactical advice about relating to the organization and the people in it.  Focuses inward, on the human needs and vulnerabilities.  c9/3/02kJOY_D