00279nam a2200121Ia 450000500170000003700100001707200080002724500310003526000450006658300230011194200060013499900170014020260716043455.0  bOSENT  aICT  aFrontPage 2002 From A to Z  bRedmond Technology Pressc2001October 11  c11/12/02kEVELYN_D  cM  c48010d48010