00497nam a2200145Ia 450000500170000008000180001724500680003526000240010330000150012750000250014252001370016758300180030494200120032299900170033420260716043502.0  a12.07.02 I617  aISO 9000 : a workbook for service firms in developing countries  bITCaGenevaCLc1998  aix, 215 p.  aBibliography: p. 195  aProvides guidelines on the application of ISO 9000 concepts and creation of a quality assurance system in small service enterprises.  c4/11/03kJOYD  cMmI617  c48257d48257