Lloyd, Sam R. creator text Menlo ParkUS Crisp Pub. 2002 monographic viii, 112 p. Identifies creating rapport; improving listening skills; and, lessening employee dependency; as some of the ingredients necessary in a manager/employee relationship that will foster accountability. Examines leadership and management skills that build accountability e.g. helping employees to define goals and action plans; rewarding employees for good work and ideas. Discusses communication tools that promote accountability. 7/29/03 TESSAH 12.04.01 L793 20260716043508.0