Fitz-enz, Jac creator text Menlo ParkUS Crisp Pub. 1998 monographic x, 119 p. Lists service, quality and productivity as 3 fundamental business essentials. Identifies 3 value-adding skills which HR professionals need to acquire viz., human resources management, business management, and change management. Provides instruments for measuring and evaluating the the HR contribution to its organization; strategies for isolating the the HR impact; and for measuring the monetary benefits of HR programmes. Discusses issues involved in implementing the HR measurement and evaluation process.\n 7/30/03 TESSAH LRC 13.01.02 F552 20260716043509.0