Kravitz, S. Michael creator text Menlo ParkUS Crisp Pub. 2000 monographic x, 108 p. Defines emotional intelligence as 'the ability to use emotions in a positive and constructive way in relationships with others', and presents strategies for improving emotional intelligence at the personal, inter-personal and organizational levels. Provides Think Smart strategies for building self-awareness skills and optimism; Be Smart strategies for using social skills, coping skills, and managing change; and Work Smart strategies which include: conducting an organizational self-assessment; encouraging emotional control, and fostering team work. 8/7/03 TESSAH LRC 05.03.01 K91 20260716043509.0