TY  - BOOK
AU  - Kravitz, S. Michael
TI  - Emotional intelligence works : developing people smart strategies
PY  - 2000///
CY  - Menlo ParkUS
PB  - Crisp Pub.
N2  - Defines emotional intelligence as 'the ability to use emotions in a positive and constructive way in relationships with others', and presents strategies for improving emotional intelligence at the personal, inter-personal and organizational levels.  Provides Think Smart  strategies for building self-awareness skills and optimism; Be Smart strategies for using social skills, coping skills, and managing change; and Work Smart strategies which include: conducting an organizational self-assessment; encouraging emotional control, and fostering team work
ER  -