00664nam a2200145Ia 4500 20260716043509.0 LRC 12.04.01 S562 Shurtleff, Mary Galbreath Building trust : a manager's guide to business success Crisp Pub. Menlo ParkUS 1998 v, [1], 78 p. Explains the concept of trust and shows how instinct, past and current experiences influence one's choice to exercise trust. Identifies 4 consequences of lack of trust in organizations; and presents strategies for encouraging trust at both at the managed and the manager levels. 8/7/03 TESSAH M S562 LRC 48486 48486