TY  - BOOK
AU  - Shurtleff, Mary Galbreath
TI  - Building trust : a manager's guide to business success
PY  - 1998///
CY  - Menlo ParkUS
PB  - Crisp Pub.
N2  - Explains the concept of trust and shows how instinct, past and current experiences influence one's choice to exercise trust.  Identifies 4 consequences of lack of trust in organizations; and presents strategies for encouraging trust at both at the managed and the manager levels
ER  -