Manning, Marilyn creator text Menlo ParkUS Crisp Pub. 2001 Revised monographic vi, 98 p. Advises on aspects of professional behaviour and performance including: personal appearance; non-verbal communication; establishing priorities; time-management. Lists skills needed in areas including project management and decision making. Includes practical communication tips for writing (including Emails); listening; planning and facilitating meetings; and making presentations. Suggests techniques for developing strong working relationships that include a 6-step plan for resolving conflict; and 8 tips for establishing good worker-manager rapport.\n 8/7/03 TESSAH LRC 13.09.07 M284 20260716043509.0