TY  - BOOK
AU  - Manning, Marilyn
TI  - Professionalism in the office : proven techniques for administrators, secretaries, and coordinators
PY  - 2001///
CY  - Menlo ParkUS
PB  - Crisp Pub.
N2  - Advises on aspects of professional behaviour and performance including: personal appearance; non-verbal communication; establishing priorities; time-management.  Lists skills needed in areas including project management and decision making.    Includes practical communication tips for writing (including Emails); listening; planning and facilitating meetings; and  making presentations.  Suggests techniques for developing strong working relationships that include a 6-step plan for resolving conflict; and 8 tips for establishing good worker-manager rapport.\n
ER  -