00904nam a2200121Ia 450000500170000010000180001724501270003526000090016252005710017158300170074294200060075999900170076520260716043516.0  aTan, Chee Wee  aManaging e-transformation in the public sector : an e-government study of the Inland Revenue Authority of Singapore (IRAS)  c2003  aLooks at how one organization in the public sector adapts to the dynamic customer relations brought about by e-transformation.  Notes that the case in hand, serves to identify the governing factors for successful organization-stakeholder relations.  Opines that these may have a bearing on the development of effective e-transformation strategies.  Proposes a development model of relationships in organizations, for an understanding of how organization-stakeholder relationships can be efficiently managed to bring about an effective overhaul of business processes.  c1/8/04kJOYD  cA  c48718d48718