00275nam a2200109Ia 450000500170000008000180001710000190003524500440005426000380009830000110013658300180014720260716043615.0  a08.16.01 H236  aKnapp, Mark L.  aHandbook of interpersonal communication  bSage Pub.aBeverley HillsUSc1985  a768 p.  c9/22/05kJOYD