00259nam a2200109Ia 450000500170000008000180001710000200003524500360005526000260009130000140011758300180013120260716043628.0  a19.01.03 W368  aWebb, Sylvia P.  aCreating an information service  bAslibaLondonGBc1983  av, 101 p.  c11/9/05kJOYD