00334nam a2200133Ia 450000500170000008000190001710000220003624500590005826000250011730000100014258300180015294200130017099900170018320260716043656.0  a12.07.02 S3961  aSchuurman, Hessel  aQuality management, ISO 9000 and government programmes  bUNaSantiagoCLc1998  a53 p.  c4/21/06kJOYD  cMmS3961  c52077d52077