00565nam a2200121Ia 450000500170000008000180001724500340003526000410006930000150011052002750012558300180040065000250041820260716043809.0  a13.02.02 D279  aDealing with difficult people  bHarvard Business School P.aBostonUS  aix, 140 p.  aExamines major themes that will help in dealing with difficult people viz. adapting one's response to specific types of problematic behaviour; exploring the impact of one's own behaviours and attitudes on others; and, communicating effectively about difficult behaviour.  c5/16/07kJOYD  aPERSONNEL MANAGEMENT