00399nam a2200145Ia 450000500170000008000190001710000190003624500850005525000120014026000320015230000170018458300220020194200130022399900170023620260716043950.0  a13.02.02 N7345  aNiven, Paul R.  aBalanced scorecard step-by-step : maximizing performance and maintaining results  a2nd ed.  bJohn WileyaHobokenUSc2006  axvii, 318 p.  c11/19/09kEVELYND  cMmN7345  c57774d57774