00566nam a2200145Ia 450000500170000008000170001710000160003424500380005026000530008830000160014152002130015758300220037094200110039299900170040320260716044040.0  a12.06.01 U84  aSundbo, Jon  aUser-based innovation in services  bEdward Elgar Publishing Ltd.aCheltenhamGBc2012  axii, 419 p.  aOffers a broad view of innovation, which when accumulated may function as a catalyst which leads to significant changes in service practice, be it in customer services, public services or industrial services.  c11/20/12kEVELYND  cMmU84  c59448d59448