00377nam a2200109Ia 450000500170000008000110001710000220002824500770005026000090012752001110013658300200024720260716044045.0  aSerial  aPorath, Christine  aThe Price of incivility : lack of respect hurts morale - the bottom line  c2013  aDiscusses findings about uncivil behaviour on the job.  Details the costs and proposes some interventions.  c3/5/13kSANDRAW