00759nam a2200133Ia 450000500170000008000180001710000180003524500390005325000120009226000490010430000150015352004370016858300200060520260716044058.0  a19.01.02 L793  aLloyd, Vernon  aITIL Continual service improvement  a2nd ed.  bTSO (The Stationery Office)aNorwichGBc2011  axi, 246 p.  aProvides best practice guidance for the continual service improvement (CSI) stage of the ITIL (IT Infrastructure Library) service cycle.  Includes key principles, required processes and activities, organisation and roles, technology, associated challenges, cirtical success factors and risks. Aligns IT services with changing business needs by identifying and implementing improvements to IT service that support business processes.  c2/6/14kEVELYND