Hunnebeck, Lou <br/><br/>
ITIL Service design 

 - 2nd ed. 
 - NorwichGB  TSO (The Stationery Office)  2011 
 - xi, 246 p. 
<br/><br/> Provides guidance on how to view service managment not only as an organisational capability but as a strategic asset. Describes the principles underpinning the practice of service management which are useful for developing service management policies, guidelines and processes across the ITIL service lifecycle. 
<br/><br/><label>Universal Decimal Class. No.: </label>19.01.02 H938