00624nam a2200133Ia 450000500170000008000180001710000190003524500240005425000120007826000490009030000150013952003160015458300200047020260716044058.0  a19.01.02 H938  aHunnebeck, Lou  aITIL Service design  a2nd ed.  bTSO (The Stationery Office)aNorwichGBc2011  axi, 246 p.  aProvides guidance on how to view service managment not only as an organisational capability but as a strategic asset. Describes the principles underpinning the practice of service management which are useful for developing service management policies, guidelines and processes across the ITIL service lifecycle.  c2/6/14kEVELYND