00677nam a2200157Ia 4500 20260716044058.0 19.01.02 H938 Hunnebeck, Lou ITIL Service design 2nd ed. TSO (The Stationery Office) NorwichGB 2011 xi, 246 p. Provides guidance on how to view service managment not only as an organisational capability but as a strategic asset. Describes the principles underpinning the practice of service management which are useful for developing service management policies, guidelines and processes across the ITIL service lifecycle. 2/6/14 EVELYND M H938 60037 60037