TY  - BOOK
AU  - Hunnebeck, Lou
TI  - ITIL Service design
PY  - 2011///
CY  - NorwichGB
PB  - TSO (The Stationery Office)
N2  - Provides guidance on how to view service managment not only as an organisational capability but as a strategic asset. Describes the principles underpinning the practice of service management which are useful for developing service management policies, guidelines and processes across the ITIL service lifecycle
ER  -