00937nam a2200157Ia 450000500170000008000180001710000180003524500280005325000120008126000490009330000160014252005720015858300200073094200120075099900170076220260716044058.0  a19.01.02 R185  aRance, Stuart  aITIL service transition  a2nd ed.  bTSO (The Stationery Office)aNorwichGBc2011  axii, 347 p.  aProvides best practice guidance for the service transition stage of the ITIL service lifecycle. Aims to ensure that new, modified or retired services meet the expectations of the business as documented in the service strategy and service design stages of the lifecycle. Provides guidance for the development and improvement of capabilities for transitioning new and changed services into supported environments, including release planning, building, testing, evaluation and deployment.  Considers service retirement and transfer of services between service providers.  c2/6/14kEVELYND  cMmR185  c60038d60038