00557nam a2200133Ia 450000500170000008000180001710000210003524500270005625000120008326000490009530000120014452002470015658300200040320260716044058.0  a19.01.02 S819  aSteinburg, Randy  aITIL service operation  a2nd ed.  bTSO (The Stationery Office)aNorwichGBc2011  axi, 370  aDescribes best practice for managing services in supported environments. Includes guidance on achieving effectiveness and efficiency in the delivery and support of services to ensure value for the customer, the users and the service provider.  c2/6/14kEVELYND