Steinburg, Randy creator text NorwichGB TSO (The Stationery Office) 2011 2nd ed. monographic xi, 370 Describes best practice for managing services in supported environments. Includes guidance on achieving effectiveness and efficiency in the delivery and support of services to ensure value for the customer, the users and the service provider. 2/6/14 EVELYND 19.01.02 S819 20260716044058.0