00543nam a2200157Ia 4500 20260716044059.0 19.01.02 C226 Cannon, David ITIL service strategy 2nd ed. TSO (The Stationery Office) NorwichGB 2011 xii, 483 p. Defines and discusses the generic principles and processes of service management, and these generic principles are then applied consistently to the management of IT services. 2/10/14 EVELYND M C226 60049 60049