00543nam a2200157Ia 450000500170000008000180001710000180003524500260005325000120007926000490009130000160014052001790015658300210033594200120035699900170036820260716044059.0  a19.01.02 C226  aCannon, David  aITIL service strategy  a2nd ed.  bTSO (The Stationery Office)aNorwichGBc2011  axii, 483 p.  aDefines and discusses the generic principles and processes of service management, and these generic principles are then applied consistently to the management of IT services.  c2/10/14kEVELYND  cMmC226  c60049d60049