00548nam a2200133Ia 450000500170000008000110001710000170002824500610004526000090010652002540011558300220036994200060039199900170039720260716044107.0  aSerial  aLai, Yuangen  aAnalysis of customer churn behavior in digital libraries  c2014  aDiscusses issues related to customer churn behaviour in digital libraries and demonstrates the successful application of Survival Analysis for understanding customer churn status and relationship duration distribution between customers and libraries  c11/19/14kSANDRAW  cA  c60339d60339