00518nam a2200133Ia 4500 20260716044130.0 Serial Harris, Melissa How artificial intelligence (AI) will transform customer experience for Telcos 2017 Presents applications of AI solutions to enable companies to "stitch together more natural and complete journeys to improve, integrate and even re-imagine customer experience." (Altimeter Group). 3/13/18 SANDRAW A 61114 61114