000			00576nam a2200145Ia 4500
080			_aLRC 12.04.01 M3835
100			_aMartin, William B.
245			_aQuality customer service
250			_a3rd ed.
260			_bCrisp Pub. _aMenlo ParkUS _c1993
300			_avi, 89 p.
520			_aPresents four steps to quality customer service and four reasons for its importance. Explains how to identify and provide for customers' needs; how to handle complaints and difficult customers; and how to ensure that customers return.
583			_c3/7/00 _kM2LMGR
942			_cM _mM3835 _kLRC
999			_c19840 _d19840