| 000 | 00779nam a2200145Ia 4500 | ||
|---|---|---|---|
| 080 | _aLRC 12.04.01. K512 | ||
| 100 | _aKindler, Herbert S. | ||
| 245 | _aManaging disagreement constructively : conflict management in organisations | ||
| 250 | _aRev. ed | ||
| 260 |
_bCrisp Pub. _aMenlo ParkUS _c1996 |
||
| 300 | _a[10], 88 p. | ||
| 520 | _aProvides 4 guiding principles for managing disagreements - preserve dignity with respect; listen with empathy; find common ground without forcing change; and, honour diversity. Presents a four-phase process for managing disagreements - explore, plan, prepare and implement; and advances 9 strategic approaches which include: bargaining, collaborating, releasing and, deciding by rule. | ||
| 583 |
_c3/7/00 _kM2LMGR |
||
| 942 |
_cM _mK512 _kLRC |
||
| 999 |
_c19887 _d19887 |
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