| 000 | 00659nam a2200133Ia 4500 | ||
|---|---|---|---|
| 080 | _aLRC 12.04.01 G382 | ||
| 100 | _aGerson, Richard F. | ||
| 245 | _aMeasuring customer satisfaction | ||
| 260 |
_bCrisp Pub. _aMenlo ParkUS _c1993 |
||
| 300 | _a[9], 112 p. | ||
| 520 | _aDefines customer satisfaction. Provides reasons for measuring service quality and explains how to use 7 basic quality improvement measurment tools. Also provides methodology for measuring customer satisfaction and analysing data. Addresses need to manage customer satisfaction, and supplies samples of customer satisfaction surveys. | ||
| 583 |
_c3/7/00 _kM2LMGR |
||
| 942 |
_cM _mG382 _kLRC |
||
| 999 |
_c19907 _d19907 |
||